PASSING serves as an evaluation instrument which analyzes the quality of a human service from an SRV perspective. Using 42 different ratings which examine in great detail aspects the service’s success at using measures that enhance both the image and the competencies of the people it serves. PASSING is conducted using a team approach by highly trained and qualified PASSING raters, and uses intensive data collection methods of observation, interview, and records review, over a multi-day evaluation period.
PASSING workshops are conducted as a means to teach and clarify SRV to those who have completed an intensive 3 or 4 day theory course, in addition to preparing potential PASSING evaluators. Completion of a PASSING course can be considered a practicum to SRV, illustrating the principles of SRV within human services. The workshop and evaluation structure encourages each participant to view the service from a perspective of identification with the people served, and asks that evaluators put aside service allegiance to focus on the identity of the people served, their needs and in what ways those needs are being met.
Attending a PASSING workshop is often an important development activity for those who are interested and impassioned by what they have learned in SRV theory workshops. For services committed to using SRV to help the people they serve have full, rich, and meaningful lives, arranging for a PASSING evaluation workshop to evaluate service quality and make recommendations for improvement can be very illuminating and helpful.